Joe worked with me to get the best value for my dollar. Very polite, accommodating and did not use any high pressure sales tactics at all. I had several other vendors do estimates for the windows I wanted replaced and first off their prices were way too high and they used scare tactics in an attempt to get me to sign paperwork within an hour after they arrived at my house. Joe didn't pressure me whatsoever and allowed me to take as much time to follow through on my decision and on top of that the price he gave me I felt was fair. Start to finish time on project was around six weeks (ie; from initial visit to install). Actual install took only one day (a little over seven hours approximately for seven windows and a door). Other vendors said it'd take them from three months to a YEAR before they could get the windows installed.