I should have written this review when we have the windows put in which has been at least three years. Joe was professional, gave good suggestions, valued opinions, and a realistic timeline. The installers under Roger were pleasant, prompt, and did a good job. I tried really hard not to track dirt and leave the place dirty, which I really appreciated. Well worth doing , the noise reduction and savings in electrical bill is great. There is peace of mind not worrying about trying to get shutters up on 2nd and 3rd floor windows, especially after my husband and child struggled with Ian to get house ready. I had small leak 2 weeks after installation which was promptly resolved in less than 24 hours and have not had issue since !